Privacy Policy

1. Introduction

Clan Ceramics Consultancy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://clanceramicsconsultancy.co.uk/.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide to us when you:

• Contact us via email or contact forms
• Subscribe to our newsletter or updates
• Request information about our services
• Participate in surveys or feedback forms

This information may include:

• Name and contact information (email address, phone number, company name)
• Professional information (job title, industry)
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To send you information about our services, updates, and industry insights
• To improve our website and services
• To analyze website usage and trends
• To comply with legal obligations
• To protect our rights and prevent fraud

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:

• Consent: You have given us explicit permission to process your information
• Legitimate Interests: Processing is necessary for our legitimate business interests
• Contract: Processing is necessary to fulfill a contract with you
• Legal Obligation: We must process your data to comply with the law

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the cookies we use, please see our Cookie Policy.

You can control cookie preferences through our cookie consent banner or your browser settings.

6. Third-Party Services

Our website uses the following third-party services:

• Google Fonts: We use Google Fonts to display custom fonts. Google may collect usage data. See Google's Privacy Policy.

We do not control these third-party services and are not responsible for their privacy practices.

7. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

10. Your Data Protection Rights

Under GDPR and other data protection laws, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected]

11. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

15. Supervisory Authority

If you are located in the EEA and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.